Refund policy

Returns

You can request a return within 5 days of delivery. To qualify, the item must be unused, unopened and in its original packaging. To start a return, email fivesenseshair@gmail.com with your order number. We'll reply with instructions. Items sent back without contacting us first can't be accepted.

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, whichever you prefer. You don't need to send the item back.

The 90-Day Ritual Guarantee

The 90-Day Ritual comes with its own guarantee. Use the Ritual for 90 days and photograph your hair on Day 0, Day 30, Day 60 and Day 90. If on Day 90 you can't see a difference in how thick and full your hair looks, email us those four photos within 14 days and we'll refund what you paid for the Ritual. You keep the bottles. This guarantee is limited to one per customer.

Refunds

Once your return or claim is approved, we'll refund your original payment method within 5–10 business days. Your bank may take a few extra days to show it. Original shipping charges aren't refundable, except for damaged, defective or wrong items.